SPARSH Step wise PCDA Instructions for NRI & Nepal Domiciled Gorkha Pensioners – 2024
SPARSH Services to NRI and Nepal Domiciled Gorkha Pensioners drawing pension through SPARSH.
Pricipal Controller of Defence Account (Pension) had released an instruction on 09 Oct 24 for NRI and Nepal Domiciled Gorkha pensioners who are drawing pension through SPARSH. Due to Geo fencing SPARSH portal can’t be accessed from many countries. Due to this reason we provide you the original content of the letter as it is here. It will be very helpful for all NRI pensioners staying abroad.
Content of the letter as follows:
“Non Resident Indian who are settled abroad as well as Nepal Domiciled Gorkha (opting through banks in Nepal) are getting their Defence pension/ family pension through SPARSH. However, due to geo-fencing applied on SPARSH pensioner portal, they are not able to access their logins from region outside India.
2. PCDA (Pensions) Prayagraj had earlier notified five email IDs for submission of life certificate (जीवन Ůमाण पũ) for annual identification of NRI pensioners/ family pensioners as per their service category. The said instruction stand superseded after issue of this notification.
3. In order to streamline the services of SPARSH to NRI and NDG pensioners, a dedicated email id has been created. The new email ID is as under-
<sparshnri.dad@gov.in>
4. The above mentioned email ID may be used by NRI / NDG pensioners drawing pension through SPARSH, to avail following services of SPARSH –
a. Annual Identification – To submit annual life certificate (जीवनŮमाणपũ) in SPARSH.
b. Initiate Family Pension – To report Death of existing pensioner and/or start of family pension to NOK.
c. Report Employment – For reporting employment/re-employment in case employed in Government outside India
d. Update Email – To update email for receipt of notification of payments etc from SPARSH.
e. Update Aadhaar/PAN – For updating Aadhaar, PAN of active pensioner in SPARSH.
f. My Documents – For obtaining Form-16, PPO copies.
g. Raise Grievances – To register grievances related to disbursement.
5. Services for NRI/NDG pensioners through dedicated email, proposed in this notification, is an additional means to register a request in SPARSH. The process for using SPARSH services through login credentials by the pensioner or through SPARSH Service Centres, will continue if they access SPARSH within Indian territory.
6. While sending emails, NRI/NDG pensioner will mention the subject of email as
‘Name of Service (mentioned above in bold) – Rank & Name of Pensioner – SPARSH PPO No’, for proper segregation of email to accord due priority.
7. For eg.
(i) To submit a life certificate, the subject may be mentioned as:
‘Annual Identification – ColXXXX – SPARSH PPO No 101XXXX..’.
(ii) For submitting request to start family pension on demise of pensioner,
subject may be mentioned as:
‘Initiate Family Pension – ColXXXX – SPARSH PPO No 101XXXX..’.
8. Acceptance of request will be subject to verification of documents received. Pensioners are requested to ensure that requirements mentioned in attached Annexure to this notification are completed while forwarding their request.
9. Acknowledgement for registration of request and final response will be notified back to the sender/pensioner through email only. Pensioners are requested to wait for receipt of acknowledgement of registration against their request and avoid duplicity in submission of request. The token number shared in acknowledgement could be used in future reference for locating status, if no response of settlement is received back.
10. Request received on said email from SPARSH pensioners who are residing abroad and NDG pensioners who are receiving their pension in
the bank account of Nepal will only be entertained. Other pensioners are requested to use their portal account for availing SPARSH services.”
